Reloop CRM reads the mailbox you already have, finds the customers who stopped writing, and shows you who is worth a new mail.
A customer asks for a quote. You send it. Sometimes they order, sometimes the answer never comes, and the thread sinks under the next hundred. A year later nobody remembers that this customer used to write every month.
Most of these customers did not leave on purpose. Nobody wrote again. Who they are is in the mailbox, and a normal CRM only knows what someone typed in.
Winning a customer back starts with knowing who went quiet. Reloop CRM connects to Gmail, Microsoft 365 or any IMAP mailbox, reads the history once, and builds that list from what is already there.
The facts that make a quiet customer worth a new mail, pulled from threads that already exist.
A company that did business with you and then stopped writing rises in the list. The last conversation is one click away.
An inquiry or an offer that never led to a yes or a no counts in the ranking. So does a last email of theirs that nobody answered.
Every conversation gets a short summary: what was asked, which product, how many units. You read what happened without opening a single email.
Out of office replies, no-reply addresses and your own addresses stay out of the CRM. Domains you block, a supplier or a bank for example, never show up in the list.
Every point in the win back score has a reason. You check it yourself.
The list is sorted by points, and every point has a line that says where it came from: deals done before, an inquiry left open, a last email unanswered, the quantity they asked for, how often you wrote to each other.
You mark a person as worth it or not for us. The agent reads those verdicts and tunes the weighting, or you set the weights yourself. A person you mark as not for us stays out of the list.
Open a person from the list and ask for a draft. The agent reads your last conversations with them and writes a mail that picks up where you left off, in the language the conversation used.
It writes in your voice, because it learns from mails you sent yourself. Tell it what should be different, and it writes the draft again. What it learns from that stays for the next draft.
Reloop sends nothing. You copy the draft or open it in your mail program, change what you want, and send it yourself.
Rather run it on your own server? Reloop CRM is open source. Read what self-hosting takes.