Terms of service

Reloop Cloud is provided by Tugra Örscelik, TT HandelsLogistik, Gewerbepark 14, 91350 Gremsdorf, Germany, VAT ID DE457312616, email contact@reloopcrm.com (the “provider”).

These terms of service (the “terms”) apply to the use of Reloop Cloud, the hosted Reloop CRM at app.reloopcrm.com (the “service”). The provider’s contracting party is the business that registers a workspace (the “customer”).

These terms do not apply to the open source software Reloop CRM, which anyone can install on their own server. That software is governed only by its licence, the GNU AGPL v3.

The customer’s own terms and conditions do not apply, even if the provider does not expressly object to them.

The provider enters into contracts only with businesses (Unternehmer) within the meaning of Section 14 of the German Civil Code (BGB). A business is anyone who, when entering into the contract, acts in the course of their trade, business or profession. The provider does not offer the service to consumers within the meaning of Section 13 BGB.

At registration the customer confirms that it is booking as a business. The person who registers the workspace confirms that they are authorised to act for the customer.

If a consumer books in breach of paragraph 2, the provider may terminate the contract without notice. Mandatory consumer rights remain unaffected.

The presentation of the service on the website is not a binding offer. By registering, the customer offers to enter into a contract for a free trial. The contract is formed when the customer confirms its email address and the workspace is activated.

The trial lasts 14 days and is free. The customer needs no payment details for the trial. During the trial the limits of the trial plan apply, as stated on the pricing page at reloopcrm.com/pricing.

If the customer chooses no plan by the end of the trial, the trial ends on its own. The provider then pauses the workspace under § 10.

When the customer chooses a paid plan and completes the payment, a paid contract is formed. A running trial ends on that day, and billing starts on that day.

The provider makes the service available to the customer as software over the internet. The provider runs the servers, installs updates and backs up the data.

The scope and limits of the plans and add-ons follow from the pricing page at reloopcrm.com/pricing, as it stands when the plan is taken out or last changed.

The service uses artificial intelligence to produce analyses, summaries and drafts. These results can be wrong. The customer checks them before using or sending them.

On the plans with the customer’s own AI key, the customer uses its own contract with an AI provider. The customer pays those costs directly to that provider.

The provider develops the service further. It may change features if the agreed core of the service is kept and the change is reasonable for the customer.

The provider makes efforts to run the service with as few disruptions as possible. It does not promise any particular availability.

Maintenance can interrupt the service briefly. The provider schedules planned maintenance in quiet hours where possible and announces longer maintenance in advance.

The prices on the pricing page at reloopcrm.com/pricing apply as they stand when the plan is taken out or last changed. Every price is per workspace. All prices are net, plus statutory VAT where it applies.

The customer pays in advance, monthly or yearly, depending on the billing interval it chose. Payment runs through the payment service provider Stripe, with the payment methods offered at checkout.

The provider makes invoices available electronically. The customer finds them in Settings under “Plan & billing”.

A change to a more expensive plan, a change from monthly to yearly billing and more add-ons take effect at once and are charged at once. Stripe credits the unused rest of the current period pro rata against the new price. Nothing is paid out.

A change to a cheaper plan, a change from yearly to monthly billing and fewer add-ons take effect only at the end of the paid period.

A paid contract runs for one month or one year, depending on the billing interval chosen. It renews for the same period each time unless it is cancelled.

The customer can cancel at any time. With monthly billing the contract ends at the end of the paid month, with yearly billing at the end of the paid year. The customer cancels in Settings under “Plan & billing” or in text form to contact@reloopcrm.com. Until the end of the paid period it can withdraw the cancellation in Settings.

The provider can cancel with 30 days’ notice to the end of a paid period.

The right of either party to terminate for good cause remains unaffected.

The provider does not refund fees already paid. This also applies if the customer cancels before the end of the paid period, changes to a cheaper plan, reduces add-ons or deletes the workspace. If the customer deletes the workspace, the subscription ends at once. The credit under § 6 paragraph 4 and refunds that the law makes mandatory remain unaffected.

There is no right of withdrawal, because the provider enters into contracts only with businesses.

If a payment fails, the workspace stays usable for another 7 days. If the customer does not pay in that time, the provider pauses the workspace under § 10.

Further rights of the provider because of late payment remain unaffected.

The data in the workspace remains the customer’s data. The provider uses it only to provide the service to the customer.

The processing of personal data in the workspace is governed by the data processing agreement at reloopcrm.com/dpa (the “DPA”). The customer enters into it together with these terms.

The customer makes sure that it may lawfully process the data it brings into the service. This applies in particular to the emails of the mailboxes it connects.

The customer keeps its access details secret. It does not use the service for unlawful content, for unsolicited advertising or for attacks on the service or on third parties. In a specific case of misuse the provider may block access temporarily.

The customer can export contacts, companies and deals as a CSV file while the workspace is usable. The customer exports its data before the contract ends.

When the trial or the contract ends, or the customer does not pay under § 8, the provider pauses the workspace. A paused workspace is locked. The data is kept, but an export is no longer possible. If an owner or admin chooses a plan again and pays, the workspace is usable again at once.

If a workspace stays paused for 30 days, the provider backs up its database once and then deletes it. If the customer deletes the workspace itself, the provider backs up the database once and then deletes it.

The provider deletes backup copies no later than 60 days after they are made. It deletes a registration that is never confirmed after 48 hours. It keeps billing records as long as tax law requires.

These periods match Annex II of the DPA.

Defects of the service are governed by the statutory rules of German tenancy law (Sections 535 et seq. BGB), unless these terms provide otherwise.

The provider’s strict liability for defects that already existed when the contract was formed (Section 536a(1), first alternative, BGB) is excluded.

The customer reports defects without undue delay in text form to contact@reloopcrm.com.

The provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where it has given a guarantee.

For slight negligence the provider is liable only if it breaches an essential contractual obligation. An obligation is essential if its fulfilment makes the proper performance of the contract possible in the first place and the customer may regularly rely on it being met. In that case liability is limited to the damage that is typical for the contract and foreseeable.

Where the provider’s liability is excluded or limited, this also applies to its employees, representatives and vicarious agents.

The provider can change the prices with effect from the start of a new billing period. It announces a change at least 6 weeks in advance by email to the owner of the workspace. The customer can cancel to the end of the current period until the change takes effect. If it does not cancel, the new price applies from the next period. The provider points out this consequence in the announcement. Periods already paid keep the old price.

The provider presents a new version of these terms or of the DPA in the app to an owner or admin of the workspace for acceptance. It applies only once the customer accepts it. If the customer does not accept it, either party can cancel to the end of the paid period. Until then the previous version applies.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the provider’s registered place of business. The provider may also sue at the customer’s place of business.

The language of the contract is German. The English version is for information only. Only the German version is binding.

If a provision of these terms is invalid, the other provisions remain valid. The statutory rule takes the place of the invalid provision.